General terms and conditions of delivery

1 General

1.1 These general terms and conditions apply on all orders at dogsportholland.nl.

1.2 By placing an order you agree to the terms of delivery and payment. Dog Sport Holland reserves the right for her delivery and/or terms of payment after the expiry of the term.

Dog Sport Holland is accessible as follows:
E-mail: info@dogsportholland.nl
By telephone: Tuesday to Saturday during opening hours of the shop on number 0342-451442

Visiting address during opening hours:
Jan van Arkelweg 3, Achterveld

2 Applicability of these terms and conditions 

2.1 These terms and conditions form part of all agreements and apply to all related (right) acts of Dog Sport Holland and the customer.

3 Order

3.1 Orders can be placed on the internet site dogsportholland.nl.

3.2 There is no minimum order amount. Dog Sport Holland has the right not to carry out orders without giving any reasons or its conditions.

3.3 The contract is concluded at the time Dog Sport Holland has taken your order in treatment.

4 Prices

4.1 Dogsportholland.nl mentioned in the last published prices apply. For the most current price information, we recommend you to consult the internet site.

4.2 As long as the agreement has come about Dog Sport Holland the prices listed on the internet site and further conditions.

4.3 All prices includs costs of packaging and VAT, exclusive of the costs of transport, shipment, unless otherwise stated or agreed in writing.

4.4 All prices on the site are subject to printing errors. For the consequences of printing errors no liability is accepted.

5 Delivery

5.1 Delivery takes place while supplies last.

5.2 Dog Sport Holland does send in Netherlands and abroad. All our deliveries are delivered by PostNL. If you will not be at home, no problem. The package can then be picked up by another three weeks at the post office near you. All orders are delivered on the specified address. Incorrectly specified address data at any new shipping fee will be charged to the customer.

The shipping and handling cost for an order are:
for domestic shipping of packages up to 30 kilos, the cost 4.95 euro
for foreign shipping within Europe of packages up to 30 kg, there is a special pricelist
all other countries and weights go in consultation

5.3 Goods travel at your request and at your expense and risk.

5.4 Delivery time depends on the chosen method of payment. From the moment the order has been paid we aim to your order, if in stock, within 2 working days.

Despite all the care of our orders, it is possible an order is not correct or incomplete. In this case, you can return your order in 14 days  with us reporting and the delivery is done at our expense.

5.5 Dog Sport Holland stated delivery times are only indicative. Delayed delivery does not entitle you to compensation or the right to cancel your order or to dissolve the agreement, unless the exceeding of the delivery deadline is such that you cannot reasonably be required to maintain the agreement. In that case, you are entitled to cancel the order or dissolve the agreement as far as necessary.

6 Payment

You will pay in advance by the total amount on our bank account number to 0300 7053 60 t.a.v. Dog Sport NL34 RABO Holland Achterveld, stating your name, which allows you to change the order, and the order number.

You can also pay by Ideal or by Paypal.

You choose the payment method in the ordering process of our shop.

7 Retention of title

7.1 Articles delivered remain the property of Dog Sport Holland, until you finish all your (payment) obligations.

8 Money-back Guaranteed

8.1 When the ordered products do not meet your expectations or you have ordered the wrong product, you can return the products within 14 days in the original packaging, clean and unused and return postage prepaid (cost customer).

8.2 Our customer service will need a copy of the invoice, your bank or giro number and the reason for return.

8.3 Returning articles is for your account and risk. We do advise a proof of shipping.

8.4 We will refund the purchase price within 5 working days on your bank account. The shipping costs will not be refunded.

8.5 Despite the great care we devote to your order, you may receive the wrong product. In that case, you should always contact us by e-mail info@dogsportholland.nl or by phone 0342-451442.

8.6 Dog Sport Holland delivered articles whick are not returned within the "trial period" of 14 days, are accepted by you.
 

9 Home Exchange ​

9.1 Changing the ordered items is possible. You can return your order within 14 days under the conditions laid down in article 8. The article must be sent postage prepaid by you to us. If you want to receive another article you can contact us by mail or telephone. After payment of shipping charges and any additional payment when the product is more expensive Dog Sport Holland sends your package.

Returns from abroad.  For returns from abroad apply equal conditions. Please note! Your return abroad can only be processed after consultation.

10 Warranty

10.1 The warranty includes factory or material defects. Normal wear of products are not covered by the warranty provision.

10.2 Warranty claims can only within 14 days after discovery of the defect in writing or by e-mail at Dog Sports Holland be submitted with a brief description and possibly a picture of the defect and under forwarding a copy of the invoice.

10.3 This guarantee means if the conditions laid down in 10.1 and 10.2, Dog Sport Holland will repair or replace the item or return the purchase price or part of it (at the discretion of Dog Sport Holland).

10.4 This warranty does not apply: you have made changes to the article or device; any defects caused by incorrect or improper use, such as failure to comply with the corresponding instructions for use; the defect is caused by intent or gross negligence; Dog Sport Holland is not given an opportunity to examine the complaint and the possible repair of the defect.
 

11 liability

11.1 The liability of Dog Sport Holland in relation to the sale and delivery of items is expressly limited to the under 10 regular warranty.

11.2 Dog Sport Holland is not responsible for the technical data provided by suppliers or producers and not reasonably foreseeable and not controllable poor quality of the products or result here by.

11.3 Any liability of Dog Sport Holland is limited to the amount of the invoice sent to the matter.

12 Amendment terms and conditions

The latest version shall always apply, or, as the version valid at the time of the conclusion of the agreement.

13 Disputes

​13.1 These terms and conditions is Dutch law is applicable.

13.2 Disputes are solved by mutual agreement as much as possible. If that is not possible, the Dutch court has jurisdiction.